COVID-19 ProceduresPhoto: David Stubbs
Your safety is our highest priority at Astoria Hot Springs! Due to COVID-19, we are taking careful precautions to keep our community safe and healthy while enjoying the hot springs.
It is important for us to meet or exceed the guidelines set forth by local, regional, state and federal agencies for operating in a COVID-19 environment. An inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting Astoria Hot Springs, you voluntarily assume all risks related to exposure to COVID-19. All guests must take personal responsibility for their own health and safety when visiting by making good choices.
Please take time to review the following information and our additional COVID FAQs.
KNOW BEFORE YOU GO
- Astoria will initially open to LOCALS ONLY*. At check-in, each party member will be asked to present a valid ID or current pay stub (full time or seasonal employees). *Locals include residents of Teton County (WY & ID), Lincoln County, WY, and Sublette County, WY.
- Reservations in advance are REQUIRED with specific time slots for a 2.5 hour visit. For example: If you purchase a pool pass for the 9:00-11:30am time period, please arrive at 9:00am to check-in (no earlier) and understand that your time at Astoria ends at 11:30am. If you need the changing room, please leave the pool area in plenty of time to exit the property promptly at 11:30am. The staff needs time to clean and disinfect all areas before the next group arrives.
- Sign your waivers online during the reservation process BEFORE your arrival. It’s easy! The person who makes the reservation will be prompted step by step. Please make sure each person in your group has a signed waiver. This will help the check-in process be more seamless and efficient.
- When you arrive, there will be a line that forms outside the Welcome Center, as a maximum of two (2) parties can enter the building at a time for check-in.
- Walk-in reservations are highly discouraged. Walk-ins will be asked to wait in line behind the patrons that reserved in advance and may be turned away if Astoria is at maximum capacity (70 patrons per time slot).
- Social distancing and face coverings are required in Teton County. Any person 3 & older must wear a face covering at all times when not actively swimming in the pools. This includes in line for check-in, inside Welcome Center, in changing rooms, on decks, and in pools.
- Show up ready to swim! The changing rooms are very limited with a maximum of 4 people at a time. There are no lockers available. We suggest leaving valuables at home or in your car.
HOW WE ARE PREPARED
- Limited capacity; maximum of 70 patrons per time slot
- Face coverings worn by all staff and required of patrons when not actively swimming
- Social distancing at all times indoors and outdoors
- Sneeze guard at Welcome Center check-in desk
- Hand-sanitizing stations
- Frequent cleaning and disinfecting of common touch points throughout the property
- Touchless transactions whenever possible
WE ASK OF YOU
- If you are sick or not feeling well, please stay home.
- Wash hands often and use hand sanitizer where available.
- Wear a face covering at all times when not actively swimming.
- Maintain safe physical distancing from other parties.
WILL COVID-19 AFFECT ASTORIA'S OPENING?
Our construction team continues to make progress at Astoria, working in a cautious and socially distanced manner. Upon Astoria's opening this fall, Astoria will take every precaution to keep our staff and patrons safe. Check back here often for updated COVID information.
WHAT PRECAUTIONS WILL ASTORIA TAKE TO MAKE SURE LOCALS ARE SAFE UPON OPENING?
Astoria will follow all CDC guidelines, state restrictions and local ordinances. A regular disinfecting and cleaning process will be implemented. Staff and patrons are required to social distance and wear face coverings whenever not actively swimming in the pools. Check back often for updated COVID information.
WILL ASTORIA BE OPEN TO LOCALS AND TOURISTS THIS FALL?
Astoria will only be open to local residents with a valid ID or current pay stub (full time or seasonal). Locals include residents of Teton County (WY & ID), Lincoln County, WY, and Sublette County, WY. Each party member will be asked to present their ID or pay stub at check-in.
ARE ADVANCED RESERVATIONS REQUIRED?
Yes. It's easy to make a reservation online, even when you are booking for a small group of people. You will be prompted during the reservation process to sign your waiver(s) in advance as well. This will help the in person check-in process be more seamless and efficient.
ARE WALK-IN RESERVATIONS POSSIBLE?
Walk-in reservations are highly discouraged. Walk-ins will be asked to wait in line behind the patrons that reserved in advance and may be turned away if Astoria is at maximum capacity.
HOW MANY PATRONS WILL ASTORIA ALLOW AT ONE TIME?
70 patrons maximum will be allowed entry during each 2.5 hour time slot. A 30-minute break between groups gives staff time to disinfect the changing rooms, lounge chairs and other public spaces.
HOW MUCH TIME IS THE PURCHASE OF A POOL PASS GOOD FOR?
During COVID-19, a Pool Pass at Astoria is good for a 2.5 hour time slot. The Picnic Pavilion is also available to rent during the same 2.5 hour time slots.
HOW CAN YOU BE PREPARED?
Show up ready to swim! The changing rooms are very limited with a maximum of 4 people at a time. There are no lockers available. We suggest leaving valuables at home or in your car. We plan to rent towels in the future, but we are not at this time. Please bring your own towels.
WHAT CAN YOU EXPECT UPON ARRIVAL?
There will be a line that forms outside the Welcome Center, as a maximum of two (2) parties can enter the building at a time for check-in. Please make sure a waiver has been signed for each person in your party including minors (a part of the online reservation process). Face coverings are required at all times when not actively swimming in the pools.
HOW CAN YOU HELP KEEP STAFF AND OTHER PATRONS SAFE?
Maintain social distancing (6 feet apart) at all times including when you are in line to check-in, on the pool decks, in the pools, in the Welcome Center, and in the changing rooms. Most importantly! If you do not feel 100% and have a headache, a scratchy throat or feel slightly under the weather, please do not enter Astoria Hot Springs.